returns policy
returns
if you are not happy with your purchase, you may return the product within 14 days of receiving your order.
for customers located in the European union (EU), you have the legal right to cancel your purchase within 14 days of receiving your order without giving any reason ("cooling-off period").
you may exercise your right to withdraw by:
- submitting a withdrawal request through the orders section of your trip machine account, or
- emailing us at mail@tripmachinecompany.com with the subject line "refund/return - order #xxxx".
once your cancellation request has been submitted, please return the product without undue delay.
to be eligible for a return, your item must be unused, in the same condition that you received it, and returned in its original packaging with all tags and accessories intact. unused items returned with missing tags, packaging or components may be subject to a reasonable reduction in the refund amount where permitted by applicable law.
we recommend that you do not accept delivery of any parcel whose outer packaging appears damaged or tampered with.
if you open the package and discover that the item is damaged or defective, please contact our customer care team immediately. we recommend reviewing our faq page regarding the natural characteristics of leather before reporting cosmetic concerns. if we are unable to replace the damaged or defective product, we will issue a refund.
all footwear should be tried only on a clean, carpeted surface and kept inside the protective dust bags until you decide to keep them.
as genuine leather is a natural material, slight variations in colour, shade, grain and texture are normal characteristics and are not considered manufacturing defects.
to initiate a return, please email mail@tripmachinecompany.com along with a short video (approximately 30 seconds) showing the product and the issue.
for hygiene and safety reasons, face masks (where applicable) cannot be returned once opened.
refunds
once your returned item has been received, we will inspect it and notify you via email that we have received your return.
for customers located in the European union, refunds will be processed within 14 days of receiving your cancellation request. where permitted by law, we may withhold the refund until we have received the returned goods or you provide satisfactory proof that the goods have been shipped back, whichever occurs first.
for customers outside the European union, please allow up to 5 business days after the returned item reaches our facility for inspection.
we will notify you whether your refund has been approved or rejected.
if approved, your refund will be credited to your original method of payment.
if a returned product is found to have been used beyond what is necessary to inspect its nature, characteristics and functioning, or otherwise does not qualify for a return, we may reduce the refund or reject the return in accordance with applicable law.
if you would like the rejected item shipped back to you, applicable courier charges will be communicated before dispatch.
legal guarantee (EU customers)
if you are purchasing from a member state of the European union, your purchase is covered by the legal guarantee of conformity under directive (EU) 2019/771.
this means that all products supplied by trip machine must conform to the contract of sale and remain free from defects existing at the time of delivery for two (2) years from the date you receive the goods.
if a product develops a qualifying defect during this period, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
this statutory guarantee exists independently of, and in addition to, our standard returns policy.
personalised items
we are pleased to offer personalisation services on selected products.
as personalised products are made according to your specific instructions, they cannot be cancelled, returned, refunded or exchanged once production has begun, except where the item is faulty, damaged or does not conform to the contract as required under applicable law.
cash on delivery is not available for personalised products.
our customer care team will confirm your personalisation request before production begins.
if you have any questions, please contact us at mail@tripmachinecompany.com.
late or missing refunds
if you have not yet received your refund, please:
- check your bank account.
- contact your payment provider, as processing times may vary.
if you have completed these steps and still have not received your refund, please contact us at mail@tripmachinecompany.com.
sale items
sale or discounted items may only be returned where required under applicable consumer protection laws or where the item is defective.
exchanges
we replace products only if they are defective, damaged or otherwise eligible under applicable law.
to request an exchange, please email mail@tripmachinecompany.com along with a short video (approximately 30 seconds) showing the issue.
limit to one exchange request per order
only one (1) exchange request is permitted per eligible item purchased.
replacement products supplied under an exchange request are not eligible for any further exchange or return unless required under applicable law.
shipping for returns & exchanges
if you reside in India, please keep the item securely packed and ready for reverse pickup.
if you are located in a country that does not currently qualify for trip machine's free return service, please return your package using a reliable courier of your choice.
return address
trip machine company
plot no. 207, sector 37, udyog vihar phase 6
gurugram, haryana 122004
india
phone: +91 95600 30305
unless otherwise required by applicable law, return shipping costs are the responsibility of the customer and are non-refundable.
please email the courier tracking details to mail@tripmachinecompany.com after dispatching your return.
delivery times for exchanged products may vary depending on your location.
cancellation policy
we usually dispatch orders within 48 hours of receiving them, excluding sundays and public holidays.
if you wish to cancel your order before it has been shipped, please email mail@tripmachinecompany.com with the subject:
cancellation of order #ordernumber
along with the reason for cancellation.
orders may be cancelled within 48 hours of placement, provided they have not already been dispatched.
European union customers
if you are a customer located in the European union, your statutory 14-day right of withdrawal begins from the day you receive your goods and applies even after dispatch, subject to the conditions described in our returns policy.
Current Vacancies
Technology Lead – Full Stack, Systems & Automation
This is not a regular developer role where you only receive tasks and write code.
We are looking for a Technology Lead who can understand business problems, build internal tools, automate workflows, implement practical AI solutions, and work with third-party vendors where needed.
You may build some solutions yourself, choose the right tools for others, or get them built through external partners. In all cases, you will be expected to own the outcome, including the security and reliability of the systems being built.
Key Responsibilities
Build and maintain internal tools, dashboards, automations, and web applications.
Improve workflows across sales, customer care, inventory, production, marketing, finance, HR, and operations.
Integrate systems such as Shopify, marketplaces, CRM tools, inventory tools, customer support platforms, accounting systems, and reporting dashboards.
Use APIs, scripts, automation tools, and AI where relevant to reduce manual work and improve visibility.
Ensure company data, customer information, access credentials, and code repositories are handled securely.
Set up good practices for access control, backups, documentation, version control, and safe deployment.
Evaluate and manage third-party tools, agencies, freelancers, and vendors when external support is required.
Take projects from requirement gathering to execution, testing, rollout, documentation, and adoption.
Work closely with founders and department heads to ensure technology solves real business problems.
Experience & Skills
4–8 years of experience in full-stack development, software engineering, systems development, product engineering, or technology implementation.
Strong experience with frontend, backend, databases, APIs, and third-party integrations.
Experience with technologies such as JavaScript/TypeScript, React/Next.js, Node.js, Python, Django, Flask, Express, PostgreSQL, MySQL, MongoDB, or similar.
Experience building internal tools, dashboards, admin panels, reporting systems, automations, or business applications.
Good understanding of cloud deployment, hosting, version control, basic DevOps practices, access control, and data security.
Experience with e-commerce, D2C, retail, manufacturing, Shopify, marketplace integrations, CRM, ERP, inventory tools, or customer support systems will be an advantage.
Experience with automation or AI tools such as Zapier, Make, n8n, Retool, Airtable, Google Apps Script, OpenAI APIs, Claude, Gemini, LangChain, chatbots, or internal knowledge systems will be a strong plus.
Ability to work independently, communicate clearly with non-technical teams, and own projects end-to-end.
Who This Role Is For
Someone who can code, but also knows when not to code.
Someone who enjoys turning messy business problems into clean, secure systems.
Someone who is practical about AI and automation.
Someone who wants to work closely with founders and build the technology backbone of a growing Indian consumer brand.
Senior Manager – Operations | E-commerce, Fulfilment & Exports
The Senior Manager – Operations will be responsible for managing daily B2C and B2B order fulfilment, inventory accuracy, courier coordination, export shipments, team performance, and process improvement.
This is a hands-on role for someone who can run daily operations smoothly while also improving systems and processes as the company grows.
Key Responsibilities
Manage daily e-commerce, marketplace, B2B, and export order fulfilment.
Ensure timely order processing, packing, dispatch, tracking, and delivery coordination.
Maintain inventory accuracy across website, marketplaces, finished goods, and B2B stock.
Coordinate with courier partners, freight forwarders, customs agents, and logistics vendors.
Oversee returns, replacements, RTOs, shipment delays, and delivery escalations.
Create and improve SOPs for packing, dispatch, inventory control, returns, and export documentation.
Track key operational metrics such as dispatch timelines, order accuracy, inventory accuracy, delivery delays, returns, and shipment costs.
Lead and manage the operations team with clear ownership and accountability.
Work closely with sales, customer care, production, finance, and warehouse teams.
Identify process gaps and implement improvements to reduce errors and manual work.
Experience & Skills
6–10 years of experience in e-commerce operations, fulfilment, logistics, warehouse management, supply chain, or export operations.
Strong understanding of order fulfilment, inventory management, dispatch planning, courier coordination, and operational reporting.
Experience with marketplaces, Shopify, courier systems, inventory tools, ERP, or WMS will be preferred.
Experience with B2B shipments, export documentation, freight coordination, or international logistics will be an advantage.
Good working knowledge of Excel, Google Sheets, and operational reports.
Ability to manage teams, vendors, timelines, and cross-functional coordination.
Who This Role Is For
Someone who is hands-on, detail-oriented, and strong with follow-through.
Someone who can bring structure to daily operations.
Someone who can manage people, vendors, inventory, and systems.
Someone who can solve problems before they become escalations.
Senior Analyst – Sales & Revenue
We are hiring a Senior Analyst – Sales & Revenue to track, analyze, and report sales performance across different channels.
This role will work closely with the Sales Head, Customer Care team, Operations team, Technology Lead, and founders.
The job is not just to make reports. The job is to help answer:
What is selling, what is not selling, where are we losing revenue, and what should the team act on next?
Key Responsibilities
Track daily, weekly, and monthly sales performance across Shopify, Amazon India, Amazon US, Etsy, B2B, distributors, dealers, and offline channels.
Build and maintain sales reports, dashboards, trackers, and Google Sheets for the revenue team.
Analyze revenue, units sold, average order value, channel performance, product performance, and growth trends.
Study SKU-level performance to identify fast-moving products, slow-moving products, dead stock, stockout risks, and sales opportunities.
Work with the customer care and sales teams to analyze enquiries, conversions, lost sales, repeat customers, and customer buying behaviour.
Analyze the impact of product launches, campaigns, discounts, promotions, and marketplace performance.
Prepare weekly insights and recommendations for the Sales Head and leadership team.
Work with the Technology Lead to improve reporting systems, automate recurring reports, and make data more reliable.
Ensure sales data is accurate, clean, and easy to understand.
Experience & Skills
3–6 years of experience in sales analytics, revenue analytics, business analytics, marketplace analytics, MIS, or data analysis.
Strong command over Microsoft Excel and Google Sheets.
Ability to build clean reports, dashboards, trackers, and analysis sheets.
Experience working with e-commerce, D2C, retail, marketplaces, or consumer brands will be preferred.
Experience with Shopify, Amazon Seller Central, Etsy, marketplace reports, CRM tools, or customer care data will be an advantage.
Experience with Power BI, Looker Studio, Tableau, SQL, or automation tools will be a plus.
Strong analytical ability and comfort with large data sets.
Ability to convert numbers into clear business insights.
Good communication skills and ability to work with sales, operations, customer care, and leadership teams.
Who This Role Is For
Someone who enjoys working with numbers and business.
Someone who can go beyond reporting and explain what the numbers mean.
Someone who can spot patterns, gaps, and opportunities in sales data.
Someone who can help the sales team decide where to focus.
Someone who is detail-oriented, structured, and strong with follow-through.
Who This Role Is Not For
This role is not for someone who only wants to copy-paste data into reports.
This role is not for someone who can make dashboards but cannot explain the business insight.
This role is not for someone who waits for exact instructions every time.
This role is not for someone who is uncomfortable working with sales targets, fast-moving teams, and messy data.
Senior Product Designer – Bags, Leather Goods & Motorcycle Gear
The Senior Product Designer will work with the product and manufacturing teams to design and develop new products across motorcycle luggage, leather goods, riding accessories, bags, boots, and lifestyle products.
This role is for someone who can take an idea from concept to final production — including research, sketches, technical drawings, material selection, prototyping, sampling, testing, feedback, and production handover.
The right person should have strong taste, practical product sense, and the ability to design products that people actually want to use.
Key Responsibilities
Create new product concepts for motorcycle gear, luggage, leather goods, bags, accessories, and lifestyle products.
Research riders, customer needs, international trends, vintage references, materials, construction techniques, and competitor products.
Convert ideas into sketches, moodboards, technical drawings, product specifications, and design packs.
Work closely with sampling, manufacturing, sourcing, and production teams to develop prototypes and final samples.
Select materials, trims, hardware, linings, closures, reinforcements, and construction details.
Improve existing products based on customer feedback, production issues, sales data, and field usage.
Ensure products are functional, durable, manufacturable, commercially viable, and aligned with the Trip Machine design language.
Test products for usability, fitment, comfort, durability, and real-world riding use.
Coordinate with vendors, artisans, pattern makers, sample makers, and production teams.
Maintain clear product documentation, specifications, BOMs, measurement sheets, and sample records.
Support product launches with design notes, product USPs, and key features for marketing and sales teams.
Experience & Skills
4–8 years of experience in product design, accessory design, bag design, leather goods design, industrial design, fashion accessories, footwear, luggage, or outdoor gear.
Strong sketching, visualization, and concept development skills.
Ability to create technical drawings, product specs, measurement sheets, and production-ready design documentation.
Understanding of materials such as leather, canvas, textiles, hardware, trims, linings, reinforcements, and stitching/construction methods.
Experience working with sampling, prototyping, manufacturing, vendors, or production teams.
Good understanding of functionality, ergonomics, durability, usability, and cost.
Experience with tools such as Adobe Illustrator, Photoshop, CorelDRAW, CAD, Rhino, CLO, SolidWorks, or similar design tools will be preferred.
Experience in bags, luggage, leather goods, footwear, riding gear, outdoor gear, or accessories will be a strong advantage.
A strong portfolio showing product concepts, sketches, development process, final products, and production understanding is required.
Who This Role Is For
Someone who has strong taste, but also understands production.
Someone who can design beautiful products that are actually usable.
Someone who enjoys materials, details, hardware, proportions, and construction.
Someone who can work with craftspeople, pattern makers, vendors, and production teams.
Someone who can take ownership from idea to final product.
Who This Role Is Not For
This role is not for a graphic designer, UI/UX designer, or someone who has only worked on visual communication.
This role is not for someone who only makes moodboards but cannot develop a product.
This role is not for someone who is uncomfortable with sampling, revisions, manufacturing constraints, and production realities.
This role is not for someone who designs only for aesthetics and not for function.
Design Engineer – Motorcycle Hard Parts & Accessories
The Design Engineer – Motorcycle Hard Parts & Accessories will design and develop metal motorcycle accessories and parts.
This role will involve working on products such as brackets, guards, mounts, stays, racks, plates, protection parts, luggage support systems, and other functional motorcycle accessories.
The right person should be able to take a product from idea to prototype to production, while keeping design, fitment, strength, manufacturability, cost, and aesthetics in mind.
Key Responsibilities
Design and develop motorcycle hard parts, metal accessories, mounts, brackets, stays, racks, guards, and related products.
Study motorcycles, customer needs, fitment requirements, existing parts, and category opportunities.
Create product concepts, sketches, CAD models, technical drawings, and manufacturing-ready files.
Work on material selection, thickness, strength, finish, hardware, mounting points, tolerances, and production feasibility.
Develop prototypes and coordinate with fabricators, machinists, CNC vendors, laser-cutting vendors, bending units, welders, powder-coating vendors, and production teams.
Test products for fitment, strength, usability, durability, safety, and ease of installation.
Improve existing products based on customer feedback, production issues, installation challenges, and field usage.
Prepare technical drawings, BOMs, installation notes, fitment details, and product documentation.
Work closely with product, manufacturing, sourcing, marketing, and sales teams to bring new products to market.
Ensure all products match the Trip Machine design language: functional, classic, clean, durable, and thoughtfully made.
Experience & Skills
3–7 years of experience in industrial design, mechanical design, automotive accessory design, motorcycle parts design, metal product design, or product development.
Strong understanding of CAD, technical drawings, prototyping, and production documentation.
Experience with tools such as SolidWorks, Fusion 360, AutoCAD, Rhino, CATIA, Creo, or similar.
Good understanding of metal fabrication processes such as laser cutting, bending, welding, CNC machining, sheet metal work, powder coating, plating, and finishing.
Understanding of materials such as mild steel, stainless steel, aluminium, fasteners, bushes, spacers, brackets, and mounting hardware.
Ability to think through fitment, strength, tolerances, vibration, usability, installation, and manufacturability.
Experience working with vendors, workshops, fabricators, sample makers, or production teams.
Motorcycle knowledge or experience with automotive/motorcycle accessories will be a strong advantage.
A portfolio showing CAD work, prototypes, manufactured products, mechanical parts, or metal product development is required.
Who This Role Is For
Someone who enjoys motorcycles, machines, materials, and functional design.
Someone who can design products that look good, fit well, and actually work.
Someone who understands both aesthetics and engineering.
Someone who is comfortable working with vendors, workshops, prototypes, failures, revisions, and real-world testing.
Someone who can help Trip Machine build a serious hard-parts category.
Who This Role Is Not For
This role is not for a graphic designer or visual designer.
This role is not for someone who only makes concepts but cannot take them to production.
This role is not for someone who does not understand CAD, technical drawings, materials, or manufacturing.
This role is not for someone who designs only for looks without thinking about strength, fitment, installation, and durability.
E-Commerce Manager
We are hiring a D2C & Marketplace Manager to manage and grow sales across Shopify, Amazon US, Amazon India, and Etsy.
This is a hands-on role for someone who understands e-commerce, marketplaces, catalogue management, promotions, data, and revenue growth.
The role is not just about maintaining listings. It is about improving sales, visibility, conversion, profitability, and customer experience across online channels.
Key Responsibilities
Own sales performance across Shopify, Amazon US, Amazon India, and Etsy.
Improve revenue through pricing, promotions, merchandising, product launches, bundles, and channel-specific campaigns.
Manage product listings, catalogue health, images, content, keywords, variations, and product information across platforms.
Improve Amazon visibility, organic ranking, listing quality, reviews, and conversion.
Plan and execute marketplace deals, seasonal campaigns, offers, and sales events.
Work with the marketing team to improve website conversion, customer acquisition, landing pages, and campaign performance.
Track sales, profitability, channel performance, inventory, stockouts, returns, and customer behaviour.
Coordinate with operations and inventory teams to plan replenishment and avoid stockouts.
Analyze product and SKU performance to identify fast-moving products, slow-moving products, and growth opportunities.
Prepare weekly reports with clear insights, action points, and priorities.
Work closely with Operations, Marketing, Customer Experience, Revenue, and Leadership teams to achieve business goals.
Experience & Skills
3–6 years of experience in e-commerce, D2C sales, marketplace management, Amazon Seller Central, Shopify, or online business growth.
Hands-on experience managing Shopify and Amazon Seller Central is required.
Experience with Amazon US, Amazon FBA, Etsy, or international marketplaces will be a strong advantage.
Strong understanding of marketplace listings, catalogue management, Amazon SEO, keywords, promotions, pricing, inventory planning, and sales performance.
Good analytical skills with Excel or Google Sheets.
Ability to read sales data and turn it into action plans.
Experience working with D2C brands, consumer brands, retail brands, or online marketplaces will be preferred.
Comfortable working with cross-functional teams including marketing, operations, customer care, inventory, and leadership.
Strong ownership mindset with the ability to independently grow online sales.
Who This Role Is For
Someone who enjoys growing an online business.
Someone who can manage daily marketplace details while also thinking about revenue growth.
Someone who understands that better listings, better inventory planning, better pricing, and better campaigns all drive sales.
Someone who is comfortable with numbers, platforms, customers, and execution.
Someone who can take ownership instead of waiting for instructions.
Who This Role Is Not For
This role is not for someone who has only handled basic order processing.
This role is not for someone who only uploads listings but does not understand sales performance.
This role is not for someone who is uncomfortable with targets, data, and revenue ownership.
This role is not for someone who cannot work across teams to solve business problems.