Trip Machine Philosophy
Every inch of a Trip Machine Company product is immaculately handcrafted for the love of motorcycling. Designed not just for utility but also with intent to add that extra bit of panache and style to your motorcycling experience.We use the finest Leather that gives a distinct character to the product as it ages.
WARRANTY TERMS & CONDITIONS
Every Trip Machine product is designed to be ridden, used and aged with you. We stand behind the workmanship and materials that go into our products.
This Warranty Policy applies to products purchased on or after 1 November 2026.
Our warranty covers manufacturing and material defects under normal and intended use. It does not cover normal wear, accidental damage, misuse or the natural ageing of materials.
1. Warranty Coverage
Product Category Standard Warranty Extended Warranty Motorcycle Luggage - Saddlebags, Panniers, Duffel Bags, Tank Bags and Tail Bags2 Years Additional 1 Year Riding Boots2 Years Additional 1 Year Motorcycle Accessories & Lifestyle Goods - Tank Accessories, Handlebar Accessories, Helmet Accessories, Wallets, Belts, Keyrings and other eligible accessories6 Months Not Applicable
Important Conditions
- The warranty period begins from the original date of delivery.
- For exchanged products, the warranty continues from the original product's delivery date.
- Replacement products do not receive a new warranty period.
2. What the Warranty Covers
The warranty covers genuine manufacturing and material defects that occur during the applicable warranty period under normal, intended use.
Motorcycle Luggage
Covered manufacturing defects include:
- Stitching or seam failure due to faulty workmanship.
- Defective buckles, rivets, D-rings, fasteners and supplied hardware.
- Structural failures caused by manufacturing defects.
- Manufacturing defects in leather, lining or other materials affecting intended use.
- Construction and workmanship defects.
- Defective supplied zippers and closures.
Depending on the nature of the defect, Trip Machine may repair the product, replace the defective component or replace the product.
3. Riding Boots ~ 2 Year Warranty
Trip Machine riding boots are covered against manufacturing and material defects for two years from the original delivery date.
Covered Defects
- Premature sole separation or delamination caused by manufacturing, construction or bonding defects.
- Stitching failure resulting from manufacturing defects.
- Defective supplied hardware.
- Structural defects affecting the boot's intended use.
- Manufacturing defects in the lining, footbed or other supplied components that affect normal use.
- Other manufacturing or workmanship defects.
Exclusions Specific to Riding Boots
- Normal leather ageing and wear.
- Scuffs, scratches, cuts and cosmetic damage.
- Gradual sole and tread wear.
- Damage caused by accidents, crashes or impacts.
- Water damage resulting from improper care or prolonged exposure.
- Misuse or use outside the intended purpose.
- Damage caused by chemicals, solvents or harsh cleaning products.
Sole Wear Assessment
Motorcycle boot soles naturally experience wear through walking, riding and contact with footpegs.
Premature sole separation caused by a manufacturing or bonding defect may qualify for warranty coverage.
Normal tread wear, abrasion or gradual reduction in sole thickness through use is not considered a manufacturing defect.
4. Motorcycle Accessories & Lifestyle Goods ~ 6 Month Warranty
The following products are covered by a six-month manufacturing and material warranty:
- Tank accessories.
- Handlebar accessories.
- Helmet accessories.
- Wallets.
- Belts.
- Keyrings.
- Other eligible Trip Machine motorcycle accessories and lifestyle goods.
Covered Defects
Stitching & Construction: Manufacturing defects resulting in stitching failure, structural faults or incorrect construction.
Leather & Materials: Manufacturing defects in leather, lining or other materials affecting intended use.
Zippers & Hardware: Manufacturing defects in supplied YKK zippers, buckles, rivets, snaps, buttons and other hardware.
Adhesives & 3M™ Tape: Manufacturing failure of supplied adhesives or tape when installed according to Trip Machine's recommended instructions.
The extended warranty programme does not apply to motorcycle accessories or lifestyle goods.
5. Leather Ageing & Natural Characteristics
Trip Machine products are made using natural leather that develops character through use.
Variations in grain, texture and colour, along with creases, marks, scratches, darkening, fading and patina, are natural characteristics of leather.
These changes are not considered manufacturing defects and are not covered under warranty.
The marks your product picks up along the way are part of its story.
6. General Warranty Exclusions
The warranty does not cover damage caused by:
- Normal wear and tear.
- Accidents, crashes, falls or impacts.
- Overloading beyond the product's intended capacity.
- Incorrect installation, mounting or use.
- Modifications or alterations after purchase.
- Contact with exhausts, hot surfaces, chains, wheels or moving motorcycle components.
- Chemicals, solvents or harsh cleaning products.
- Pressure washing or improper cleaning.
- Neglect, misuse or improper storage.
- Third-party mounting hardware or accessories where they caused or contributed to the damage.
- Prolonged exposure to water or excessive moisture where it caused the reported defect.
- Cosmetic ageing or natural changes in leather.
- Loss of or damage to personal belongings carried inside the product.
Normal cosmetic ageing or exposure to ordinary riding conditions does not, by itself, invalidate an unrelated manufacturing-defect claim.
7. Extended Warranty - Additional 1 Year
Eligible Trip Machine motorcycle luggage and riding boots may receive one additional year of coverage, extending the standard two-year warranty to a total of three years.
Eligible Products
- Motorcycle luggage, including saddlebags, panniers, duffel bags, tank bags and tail bags.
- Trip Machine riding boots.
Motorcycle accessories and lifestyle products covered under the six-month warranty are not eligible.
Registration Conditions
- The product must have been purchased on or after 1 November 2026.
- Registration must be completed through the Trip Machine Warranty Registration Form within 15 days of delivery.
- The extended warranty is calculated from the original delivery date, not the registration date.
- Registrations submitted after the 15-day window do not qualify.
- Extended warranty coverage cannot be backdated, and customers cannot choose a different warranty start date.
- Registration details are subject to eligibility verification.
Example
If an eligible product is delivered on 10 November 2026 and registered on 15 November 2026:
- Standard warranty: 10 November 2026 – 9 November 2028.
- Extended warranty: 10 November 2028 – 9 November 2029.
8. Purchases Made Before 1 November 2026
This Warranty Policy applies only to purchases made on or after 1 November 2026.
Products purchased before this date remain subject to the warranty terms applicable at the time of purchase.
Earlier purchases are not eligible for the new extended warranty program.
9. Purchases from Authorised Dealers & Retailers
Products purchased from authorised Trip Machine dealers or retailers qualify for the applicable standard warranty, provided valid proof of purchase is available.
Customers should first contact the retailer or dealer from whom the product was purchased.
If the retailer cannot resolve a genuine manufacturing warranty claim, Trip Machine may assess and handle the claim directly.
Accepted Proof of Purchase May Include:
- Trip Machine order confirmation or invoice.
- Authorised retailer or dealer invoice.
- Amazon or other authorised marketplace order documentation.
- Other valid purchase documentation accepted by Trip Machine.
The warranty applies to the original purchaser and is not automatically transferable to subsequent owners through resale.
Gift recipients may submit claims with valid proof of the original purchase. The original warranty period remains unchanged.
10. How to Make a Warranty Claim
If you believe your product has developed a manufacturing or material defect, contact:
Warranty Support: mail@tripmachinecompany.com
Please provide:
- Order number or valid proof of purchase.
- Product name and SKU, where available.
- Date of purchase and delivery.
- Clear photographs or videos showing the reported issue.
- A brief description of what happened and how the product was being used.
Trip Machine may request additional information, photographs or videos.
In certain cases, a product may need to be returned for physical inspection.
Customers should not return products without prior instructions from Trip Machine.
11. Warranty Claim Assessment
Each warranty claim is evaluated based on:
- The nature of the reported defect.
- Product age and usage.
- Photographs, videos and supporting information.
- The product's intended use.
- Whether the issue is consistent with a manufacturing or material defect.
- Whether external factors contributed to the reported damage.
A claim will not be rejected solely because the product has developed natural cosmetic ageing or has been exposed to ordinary riding conditions.
If a claim is not covered, Trip Machine will communicate the reason for its assessment.
12. Claim Costs & Shipping
Domestic Claims
For approved warranty claims, Trip Machine will bear the reasonable cost of the approved repair or replacement and applicable shipping associated with the warranty resolution, subject to the process communicated by the team.
Customers must obtain instructions before returning any product.
International Claims
For international claims, repair may not always be practical.
Where a claim is approved, Trip Machine may provide a replacement component or replacement product, depending on the issue and availability.
Any applicable customs duties, import taxes, local charges or other government-imposed fees will be communicated to the customer where applicable.
Trip Machine may not be responsible for shipping or customs charges incurred when customers send products without prior approval.
Claims Found Outside Warranty Coverage
If an inspection determines that an issue resulted from normal wear, accidents, misuse, improper installation or another exclusion, it will not be treated as a warranty claim.
Where possible, Trip Machine may offer a paid repair or alternative service.
13. Repair, Replacement & Discontinued Products
Trip Machine will determine the appropriate remedy based on the nature and extent of the manufacturing or material defect.
Possible remedies include:
- Repairing the product.
- Replacing the defective component.
- Replacing the product.
- Offering another appropriate remedy where repair or replacement is not reasonably possible.
Where a product has been discontinued, Trip Machine will assess available repair or replacement options.
If the complete product is discontinued and no suitable replacement is available, Trip Machine may provide store credit equal to the original purchase value, subject to the applicable warranty terms.
Store credit does not include additional compensation for price changes, upgrades or current retail-price differences.
Repair or replacement does not restart or extend the original warranty period unless Trip Machine expressly confirms otherwise in writing.
14. Product Variations & Design Changes
Trip Machine may modify or discontinue product designs, colours, materials, hardware or construction methods over time.
Where a warranty claim concerns a modified or discontinued product, Trip Machine will assess the reported defect and determine the closest suitable repair or replacement option.
Changes in colour, design or specification do not, by themselves, constitute manufacturing defects.
15. Warranty Limitations
This warranty covers manufacturing and material defects only.
It does not guarantee that products will remain free from normal wear, ageing, scratches, patina, fading or other changes resulting from regular use.
The warranty does not cover personal belongings, equipment or other items carried inside or attached to Trip Machine products.
Warranty remedies are limited to those provided under this policy for the specific covered defect, subject to applicable consumer rights.
16. Warranty Registration
Customers applying for extended warranty coverage must submit the required information through the Trip Machine Extended Warranty Registration Form.
Information collected includes:
- Customer name.
- Email address and phone number.
- Product name and SKU, where available.
- Order or invoice number.
- Date of delivery.
- Date of order or invoice.
- Source of purchase.
- Acceptance of warranty terms.
Submission of the form does not automatically confirm extended warranty eligibility.
17. Policy Updates & Support
Trip Machine reserves the right to assess claims based on the specific circumstances of each case and update this policy from time to time.
The warranty applicable to a purchase will be determined by the policy in effect at the time of purchase.
For questions or warranty claims, contact:
RIDE MORE. WORRY LESS.
Made for the road. Built to tell a story.
Current Vacancies
Technology Lead – Full Stack, Systems & Automation
This is not a regular developer role where you only receive tasks and write code.
We are looking for a Technology Lead who can understand business problems, build internal tools, automate workflows, implement practical AI solutions, and work with third-party vendors where needed.
You may build some solutions yourself, choose the right tools for others, or get them built through external partners. In all cases, you will be expected to own the outcome, including the security and reliability of the systems being built.
Key Responsibilities
Build and maintain internal tools, dashboards, automations, and web applications.
Improve workflows across sales, customer care, inventory, production, marketing, finance, HR, and operations.
Integrate systems such as Shopify, marketplaces, CRM tools, inventory tools, customer support platforms, accounting systems, and reporting dashboards.
Use APIs, scripts, automation tools, and AI where relevant to reduce manual work and improve visibility.
Ensure company data, customer information, access credentials, and code repositories are handled securely.
Set up good practices for access control, backups, documentation, version control, and safe deployment.
Evaluate and manage third-party tools, agencies, freelancers, and vendors when external support is required.
Take projects from requirement gathering to execution, testing, rollout, documentation, and adoption.
Work closely with founders and department heads to ensure technology solves real business problems.
Experience & Skills
4–8 years of experience in full-stack development, software engineering, systems development, product engineering, or technology implementation.
Strong experience with frontend, backend, databases, APIs, and third-party integrations.
Experience with technologies such as JavaScript/TypeScript, React/Next.js, Node.js, Python, Django, Flask, Express, PostgreSQL, MySQL, MongoDB, or similar.
Experience building internal tools, dashboards, admin panels, reporting systems, automations, or business applications.
Good understanding of cloud deployment, hosting, version control, basic DevOps practices, access control, and data security.
Experience with e-commerce, D2C, retail, manufacturing, Shopify, marketplace integrations, CRM, ERP, inventory tools, or customer support systems will be an advantage.
Experience with automation or AI tools such as Zapier, Make, n8n, Retool, Airtable, Google Apps Script, OpenAI APIs, Claude, Gemini, LangChain, chatbots, or internal knowledge systems will be a strong plus.
Ability to work independently, communicate clearly with non-technical teams, and own projects end-to-end.
Who This Role Is For
Someone who can code, but also knows when not to code.
Someone who enjoys turning messy business problems into clean, secure systems.
Someone who is practical about AI and automation.
Someone who wants to work closely with founders and build the technology backbone of a growing Indian consumer brand.
Senior Product Designer – Bags, Leather Goods & Motorcycle Gear
The Senior Product Designer will work with the product and manufacturing teams to design and develop new products across motorcycle luggage, leather goods, riding accessories, bags, boots, and lifestyle products.
This role is for someone who can take an idea from concept to final production — including research, sketches, technical drawings, material selection, prototyping, sampling, testing, feedback, and production handover.
The right person should have strong taste, practical product sense, and the ability to design products that people actually want to use.
Key Responsibilities
Create new product concepts for motorcycle gear, luggage, leather goods, bags, accessories, and lifestyle products.
Research riders, customer needs, international trends, vintage references, materials, construction techniques, and competitor products.
Convert ideas into sketches, moodboards, technical drawings, product specifications, and design packs.
Work closely with sampling, manufacturing, sourcing, and production teams to develop prototypes and final samples.
Select materials, trims, hardware, linings, closures, reinforcements, and construction details.
Improve existing products based on customer feedback, production issues, sales data, and field usage.
Ensure products are functional, durable, manufacturable, commercially viable, and aligned with the Trip Machine design language.
Test products for usability, fitment, comfort, durability, and real-world riding use.
Coordinate with vendors, artisans, pattern makers, sample makers, and production teams.
Maintain clear product documentation, specifications, BOMs, measurement sheets, and sample records.
Support product launches with design notes, product USPs, and key features for marketing and sales teams.
Experience & Skills
4–8 years of experience in product design, accessory design, bag design, leather goods design, industrial design, fashion accessories, footwear, luggage, or outdoor gear.
Strong sketching, visualization, and concept development skills.
Ability to create technical drawings, product specs, measurement sheets, and production-ready design documentation.
Understanding of materials such as leather, canvas, textiles, hardware, trims, linings, reinforcements, and stitching/construction methods.
Experience working with sampling, prototyping, manufacturing, vendors, or production teams.
Good understanding of functionality, ergonomics, durability, usability, and cost.
Experience with tools such as Adobe Illustrator, Photoshop, CorelDRAW, CAD, Rhino, CLO, SolidWorks, or similar design tools will be preferred.
Experience in bags, luggage, leather goods, footwear, riding gear, outdoor gear, or accessories will be a strong advantage.
A strong portfolio showing product concepts, sketches, development process, final products, and production understanding is required.
Who This Role Is For
Someone who has strong taste, but also understands production.
Someone who can design beautiful products that are actually usable.
Someone who enjoys materials, details, hardware, proportions, and construction.
Someone who can work with craftspeople, pattern makers, vendors, and production teams.
Someone who can take ownership from idea to final product.
Who This Role Is Not For
This role is not for a graphic designer, UI/UX designer, or someone who has only worked on visual communication.
This role is not for someone who only makes moodboards but cannot develop a product.
This role is not for someone who is uncomfortable with sampling, revisions, manufacturing constraints, and production realities.
This role is not for someone who designs only for aesthetics and not for function.
Design Engineer – Motorcycle Hard Parts & Accessories
The Design Engineer – Motorcycle Hard Parts & Accessories will design and develop metal motorcycle accessories and parts.
This role will involve working on products such as brackets, guards, mounts, stays, racks, plates, protection parts, luggage support systems, and other functional motorcycle accessories.
The right person should be able to take a product from idea to prototype to production, while keeping design, fitment, strength, manufacturability, cost, and aesthetics in mind.
Key Responsibilities
Design and develop motorcycle hard parts, metal accessories, mounts, brackets, stays, racks, guards, and related products.
Study motorcycles, customer needs, fitment requirements, existing parts, and category opportunities.
Create product concepts, sketches, CAD models, technical drawings, and manufacturing-ready files.
Work on material selection, thickness, strength, finish, hardware, mounting points, tolerances, and production feasibility.
Develop prototypes and coordinate with fabricators, machinists, CNC vendors, laser-cutting vendors, bending units, welders, powder-coating vendors, and production teams.
Test products for fitment, strength, usability, durability, safety, and ease of installation.
Improve existing products based on customer feedback, production issues, installation challenges, and field usage.
Prepare technical drawings, BOMs, installation notes, fitment details, and product documentation.
Work closely with product, manufacturing, sourcing, marketing, and sales teams to bring new products to market.
Ensure all products match the Trip Machine design language: functional, classic, clean, durable, and thoughtfully made.
Experience & Skills
3–7 years of experience in industrial design, mechanical design, automotive accessory design, motorcycle parts design, metal product design, or product development.
Strong understanding of CAD, technical drawings, prototyping, and production documentation.
Experience with tools such as SolidWorks, Fusion 360, AutoCAD, Rhino, CATIA, Creo, or similar.
Good understanding of metal fabrication processes such as laser cutting, bending, welding, CNC machining, sheet metal work, powder coating, plating, and finishing.
Understanding of materials such as mild steel, stainless steel, aluminium, fasteners, bushes, spacers, brackets, and mounting hardware.
Ability to think through fitment, strength, tolerances, vibration, usability, installation, and manufacturability.
Experience working with vendors, workshops, fabricators, sample makers, or production teams.
Motorcycle knowledge or experience with automotive/motorcycle accessories will be a strong advantage.
A portfolio showing CAD work, prototypes, manufactured products, mechanical parts, or metal product development is required.
Who This Role Is For
Someone who enjoys motorcycles, machines, materials, and functional design.
Someone who can design products that look good, fit well, and actually work.
Someone who understands both aesthetics and engineering.
Someone who is comfortable working with vendors, workshops, prototypes, failures, revisions, and real-world testing.
Someone who can help Trip Machine build a serious hard-parts category.
Who This Role Is Not For
This role is not for a graphic designer or visual designer.
This role is not for someone who only makes concepts but cannot take them to production.
This role is not for someone who does not understand CAD, technical drawings, materials, or manufacturing.
This role is not for someone who designs only for looks without thinking about strength, fitment, installation, and durability.
E-Commerce Manager
We are hiring a D2C & Marketplace Manager to manage and grow sales across Shopify, Amazon US, Amazon India, and Etsy.
This is a hands-on role for someone who understands e-commerce, marketplaces, catalogue management, promotions, data, and revenue growth.
The role is not just about maintaining listings. It is about improving sales, visibility, conversion, profitability, and customer experience across online channels.
Key Responsibilities
Own sales performance across Shopify, Amazon US, Amazon India, and Etsy.
Improve revenue through pricing, promotions, merchandising, product launches, bundles, and channel-specific campaigns.
Manage product listings, catalogue health, images, content, keywords, variations, and product information across platforms.
Improve Amazon visibility, organic ranking, listing quality, reviews, and conversion.
Plan and execute marketplace deals, seasonal campaigns, offers, and sales events.
Work with the marketing team to improve website conversion, customer acquisition, landing pages, and campaign performance.
Track sales, profitability, channel performance, inventory, stockouts, returns, and customer behaviour.
Coordinate with operations and inventory teams to plan replenishment and avoid stockouts.
Analyze product and SKU performance to identify fast-moving products, slow-moving products, and growth opportunities.
Prepare weekly reports with clear insights, action points, and priorities.
Work closely with Operations, Marketing, Customer Experience, Revenue, and Leadership teams to achieve business goals.
Experience & Skills
3–6 years of experience in e-commerce, D2C sales, marketplace management, Amazon Seller Central, Shopify, or online business growth.
Hands-on experience managing Shopify and Amazon Seller Central is required.
Experience with Amazon US, Amazon FBA, Etsy, or international marketplaces will be a strong advantage.
Strong understanding of marketplace listings, catalogue management, Amazon SEO, keywords, promotions, pricing, inventory planning, and sales performance.
Good analytical skills with Excel or Google Sheets.
Ability to read sales data and turn it into action plans.
Experience working with D2C brands, consumer brands, retail brands, or online marketplaces will be preferred.
Comfortable working with cross-functional teams including marketing, operations, customer care, inventory, and leadership.
Strong ownership mindset with the ability to independently grow online sales.
Who This Role Is For
Someone who enjoys growing an online business.
Someone who can manage daily marketplace details while also thinking about revenue growth.
Someone who understands that better listings, better inventory planning, better pricing, and better campaigns all drive sales.
Someone who is comfortable with numbers, platforms, customers, and execution.
Someone who can take ownership instead of waiting for instructions.
Who This Role Is Not For
This role is not for someone who has only handled basic order processing.
This role is not for someone who only uploads listings but does not understand sales performance.
This role is not for someone who is uncomfortable with targets, data, and revenue ownership.
This role is not for someone who cannot work across teams to solve business problems.